SHIPPING & DELIVERY POLICY

Once an order has been shipped and confirmed as DELIVERED by the shipping carrier, Snatched by Carmenella is not responsible for lost, stolen, misplaced packages, or reported missing merchandise.

MISSING ITEMS & SHIPPING DISPUTES

If your package is marked as delivered and you believe items are missing, the package has been tampered with, or there is a discrepancy with the contents, you must contact the shipping carrier directly to initiate a claim or investigation.

All orders are carefully packaged before shipment. Shipping receipts, tracking information, and recorded package weights are maintained as shipment documentation.

DELIVERY CONFIRMATION

Once the shipping carrier confirms successful delivery, Snatched by Carmenella does not automatically issue refunds, replacements, store credits, or additional merchandise for reported delivery issues.

All shipping disputes must be directed to the shipping carrier, subject to applicable consumer protection laws.

By completing your purchase, you acknowledge and agree to our Shipping & Delivery Policy.